Last updated: 24 September 2026
This page explains what you are paying for when you use the payment link on this site, and how refunds and cancellations are handled. It applies to payments made to Ecopark Industries, LLC through ecoparkindustries.com.
What these payments are
Ecopark Industries provides professional engineering, environmental and consulting services. Payments made through this site are payments against an invoice or an active engagement — they are not purchases of retail goods. You should only submit a payment if you have been given an invoice number, a project reference, or written instructions from us. Enter that reference in the “Invoice # or Memo” field at checkout so we can apply the payment correctly.
Because no physical goods are sold through this site, there is nothing to ship and nothing to return.
What you will be charged
You are charged the amount you enter or the amount stated on the invoice you were given, in United States dollars (USD). The charge is taken once, at the time you submit the payment. We do not set up recurring or automatic charges through this page.
On your card or bank statement the charge will appear as ECOPARKINDUSTRIES.COM (or a shortened form beginning ECOPARK).
Receipts
A receipt is issued by email to the address you enter at checkout, as soon as the payment succeeds. If a receipt does not arrive, contact us at support@ecoparkindustries.com and we will resend it.
Mistaken and duplicate payments
If you pay the wrong amount, pay twice, or pay against the wrong reference, tell us at support@ecoparkindustries.com as soon as you notice. Where the mistake is clear — a duplicate charge, a payment intended for someone else, or an amount that does not match the invoice — we will refund the difference in full, without argument.
Refunds
Requests for a refund should be sent to support@ecoparkindustries.com with the invoice or memo reference and the date of the payment. We will acknowledge a request within three business days and tell you our decision within ten business days.
- Work not yet started. If we have not begun work against the payment, it is refunded in full.
- Work in progress. Where work has already been performed, we refund the portion not yet earned, and we will show you how that figure was reached.
- Work completed. Payment for services already delivered and accepted is not normally refundable, except where a written engagement agreement says otherwise.
Where a signed engagement agreement, statement of work or contract covers the payment, that document governs and takes precedence over this page.
How a refund is returned
Approved refunds are returned to the original payment method. We cannot send a refund to a different card or account. Once we issue the refund, the funds typically appear within five to ten business days, depending on your bank or card issuer.
Cancellation
Engagements may be cancelled in accordance with the written agreement covering them. If no written agreement exists, either side may cancel by giving notice in writing, and any amount paid for work not yet performed is refunded as set out above.
Before you dispute a charge
If something looks wrong, please contact us first at support@ecoparkindustries.com or +1 304-441-9930. Almost every problem — a wrong amount, an unrecognised entry on a statement, a missing receipt — is resolved faster by email than by a card dispute, and we would rather fix it directly.
Contact
Ecopark Industries, LLC
West Virginia, United States
Email: support@ecoparkindustries.com
Telephone: +1 304-441-9930